FAQ

​1. What is ZUCA?

​ZUCA brings Brazilian-made jewellery straight to Australia, curated in small batches for a modern, timeless look. Our pieces stand out, helping your customers discover jewellery they’ll love.

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2. Who can become a ZUCA stockist?

We work with boutiques, accessory stores and professional resellers looking for unique, high-quality jewellery.

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3. What’s the minimum order?

• Minimum 21 pieces per order to ensure consistency and exclusivity.

• Most styles have a 3-piece minimum, so you can test new designs without overstocking.

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4. What makes ZUCA jewellery different?

• Exclusive, timeless designs

• High-quality plating: 3 microns on earrings, 5 microns on necklaces and bracelets, water- and wear-resistant

• Small-batch production, so your pieces stay rare and consistent

• 100% Brazilian-made, crafted by trusted suppliers.

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5. Do you import from outside Brazil?

No – our collection is entirely Brazilian, guaranteeing authenticity, quality and exclusivity.

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6. How long does shipping take?​

• Stock held in Australia usually delivers within 5 business days.

• Made-to-order items shipped from Brazil take 10–15 business days from order confirmation.

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7. What’s the warranty?

ZUCA provides a 7-month plating warranty against manufacturing defects only.

• Warranty does not cover damage from misuse, exposure to water, perfumes, chemicals, or normal wear and tear.

• Defects must be reported within 7 days of receipt with photographic proof and an email claim.

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8. Can I return or exchange products?

We offer a return program for unsold pieces within 120 days, exclusive to approved stockists. After 120 days, returns are accepted, but refunds cover only 20% of the item value.

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9. How do I become a ZUCA stockist?

Get in touch via email or our partnership form. One of our consultants will guide you through the catalogue, terms, and your first order.